The Civil Remedies Provision states adjusters should not?

• A. Handle claims in a prompt manner
• B. Accompany claims payments with statements explaining coverage
• C. Settle claims in good faith
• D. Try to influence settlements

Answer: (D)

The key idea here is that adjusters must avoid pressuring or manipulating a claimant into settling. The Civil Remedies Provision is designed to protect claimants from coercive tactics, ensuring they can reach a fair resolution based on the policy terms and the evidence, not on pressure or leverage by the adjuster.

So, while it’s appropriate to handle claims promptly, accompany payments with clear statements about what the policy covers, and settle in good faith based on the facts and coverage, attempting to influence or pressure a settlement crosses a line. It undermines fairness and can expose the adjuster and the company to civil remedies for unfair claims practices.