Adjusters should advise claimants on?

• A. Claims information
• B. Policy language
• C. Settlement options
• D. Legal proceedings

Answer: (A)

The main thing being tested is the adjuster’s role in communicating with the claimant about the claim itself. The best approach is to provide clear claims information—updates on the claim’s status, what documents or proofs are needed, deadlines, and what comes next in the process. This keeps the claimant informed so they understand how the claim is moving forward and what to expect.

While an adjuster may explain basic policy basics to help the claimant see how coverage might apply, detailed interpretation of policy language, negotiations of settlements, or involvement in legal proceedings typically fall outside the core duty of providing claims information. Those areas usually involve specialists such as attorneys or settlement negotiators.